Privacy policy
Privacy Policy
Last updated: April 7, 2026
THE TONE operates this website and store (the “Services”). This Privacy Policy explains how we collect, use, and handle your personal information when you interact with the Services.
By using the Services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We collect personal information when you interact with the store, including:
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Contact details (name, email, shipping and billing address, phone number)
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Order and transaction details
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Payment information (processed securely via third-party providers)
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Device and usage data (such as IP address and browsing behaviour)
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Communications with us
How We Use Your Information
We use your information to:
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Process and fulfil orders
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Provide customer support
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Communicate with you about your order or account
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Improve the store and your experience
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Detect and prevent fraud or misuse
We may send occasional emails related to your order or updates. You may opt out of marketing communications at any time.
Sharing of Information
We share information only where necessary to operate the store, including:
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With Shopify (our platform provider)
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Payment processors
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Shipping and fulfilment providers
We do not sell your personal information.
Shopify
Our store is hosted by Shopify. Shopify may collect and process personal information to operate and improve the Services.
For more information, see:
https://privacy.shopify.com/en
Third-Party Links
Our store may contain links to external websites. We are not responsible for their privacy practices.
Data Retention
We retain your information only as long as necessary to:
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fulfil orders
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comply with legal obligations
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resolve disputes
Security
We take reasonable steps to protect your information. However, no method of transmission over the internet is completely secure.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us.
We will respond in accordance with applicable law.
Australian Privacy
We handle personal information in accordance with the Privacy Act 1988 (Cth).
Changes
We may update this policy from time to time. The latest version will always be available on this page.
Contact
THE TONE
megan@arccore.com.au
16 Thompson Street
Drummoyne NSW 2047
Australia