Refund policy

Your rights under the Australian Consumer Law are not limited by this policy or by a fixed return period.

If a product has a major failure, you may choose a refund or replacement. You may also be entitled to compensation for reasonably foreseeable loss or damage. For a minor failure, we may provide a remedy within a reasonable time. If the problem is not resolved within a reasonable time, further remedies may be available.

To request help, contact THE TONE through our Contact page with your order number or other proof of purchase and a description of the issue. Photos may help us assess the problem. Please contact us for return instructions before sending an item.

You do not need the original packaging to make a claim about a faulty product. If a product is confirmed faulty, we will reimburse reasonable return costs. Please keep your postage receipts.

Change-of-mind returns: decision required. Your existing policy refers to a 30-day offer. Please decide whether to keep it and confirm eligibility, return destination and postage costs before inserting this section. Existing customer rights and promises must be honoured.

Refunds are made using the original payment method unless we agree otherwise. Payment-provider processing times may vary.