Shipping policy

THE TONE is operated by ArcCore Pty Ltd, ABN 18 699 068 856.

Our products are fulfilled from South Korea. Available destinations, shipping options and charges are shown at checkout before payment.

Delivery estimates are not guaranteed. If you need an order by a particular date, please contact us before purchasing.

International orders may require customs clearance. If you have questions about possible import charges, particularly for a high-value order, please contact us before purchasing.

Please check your delivery address carefully. If you notice an error, contact us as soon as possible; changes may not be possible after dispatch.

If your order is delayed, damaged or missing, please contact THE TONE through our Contact page and provide your order number. Nothing in this policy limits your Australian Consumer Law rights.